Privacy policy
Updated September 28, 2026
Who we are
Deloop is operated by Kazuo Corporation. Contact support@getdeloop.com about privacy, access, correction, or deletion requests. This policy covers Deloop and getdeloop.com.
Information you choose to provide
We process account identifiers and sign-in information (which can include a name, email address, phone number, or Apple/Google identifier); your selected habits, start dates, goals, check-ins, moods, urges, journal entries, and preferences; and content you submit to the community, friends, or support. Older app versions may also have stored photos or pledge recordings you chose to upload. The current fingerprint pledge animation does not collect fingerprints or biometric templates.
Private and shared information
Your private journal, habit answers, and intentions are not published as community posts. A post or sky note you choose to share is visible to other signed-in users. Shared launches show your rocket and journey day, with your username or Anonymous according to your setting. Accepted friends can see your shared presence and streak information. Direct messages are available to conversation participants; they are not end-to-end encrypted. Authorized support personnel can review reported content to investigate abuse. An anonymous display name does not make your account anonymous to Deloop.
How we use information
We use information to provide account access, sync your journey across devices, show the content you choose to share, connect friends, deliver messages, manage subscriptions, prevent abuse, respond to support, and improve reliability. Device and usage diagnostics may be processed for these purposes. We do not need precise device location for the current Journey experience.
Service providers and purchases
Firebase provides authentication, database, storage, and backend services. Apple or Google processes store purchases, and RevenueCat manages subscription status linked to your app account. We do not receive your full payment-card details from store purchases. Where enabled, PostHog processes product usage and diagnostics. Service providers process data for their services; this is distinct from sharing a post with the community. We do not sell your personal journey entries. If a build requests tracking permission, you may decline it in your device settings.
Retention and deletion
You can request account deletion in Profile → Settings → Delete account. We may ask you to confirm your sign-in identity. Deletion removes the associated account and stored journey content, including legacy data through our cleanup process. If deletion cannot finish, retry or contact support so we can complete it. Limited records may remain where needed for security, abuse prevention, legal obligations, or store transaction records; a deletion marker prevents stale sessions from recreating a deleted journey. Data in provider backups follows the provider’s retention process. Store subscription and legally required purchase records are not erased by deleting the app account. Deleting an account or uninstalling Deloop does not cancel a subscription.
Your choices and rights
You can edit account information, choose the public name shown on launches, block other users, report content, manage store subscriptions, and request access, correction, export, or deletion by contacting support. Depending on your location, additional privacy rights may apply. We may verify identity before disclosing or changing private data. Do not send passwords, verification codes, or payment-card details to support.
Security and international processing
We use access controls and protected network connections. No service can guarantee absolute security. Our providers may process information outside your country, subject to applicable safeguards and law. The app is not an emergency service. If you believe a child has provided personal information without appropriate permission, contact support so we can investigate.
Changes
We will update this page when our practices change and provide additional notice when required. Contact support@getdeloop.com for questions about this policy.