Deloop support
Updated September 28, 2026
Contact our team
Email support@getdeloop.com for account access, purchases, privacy requests, or moderation concerns. Include your app version, device model, and a short description of the issue. Never send your password, one-time sign-in code, or payment-card details.
Account deletion
In Deloop, open Profile → Settings → Delete account and confirm. You may need to verify your sign-in identity; Apple accounts use Apple’s confirmation flow. If the process fails or you cannot sign in, contact support so we can verify ownership and help complete the request. Account deletion and app uninstallation do not cancel an active subscription.
Subscriptions and refunds
Use Restore Purchases in the app if paid access is missing. Manage Apple subscriptions in iPhone Settings → your name → Subscriptions. For Apple refunds, visit reportaproblem.apple.com. For Google Play purchases, use Google Play subscriptions and refund support. Include the store order reference only when needed; do not include payment-card details.
Community safety
Our support team handles moderation. Report offensive posts or messages in-app and block the sender. You can also contact support@getdeloop.com. If someone is in immediate danger, contact local emergency services; Deloop is not an emergency service.