Terms of service
Updated September 28, 2026
Using Deloop
These terms apply to Deloop and getdeloop.com, operated by Kazuo Corporation. By using the service, you agree to these terms. If you do not agree, do not use the service. Use the service only where permitted by applicable law and the age requirements shown in your app store. If you are under the age of legal majority, a parent or guardian must agree where required.
A support tool, not medical treatment
Deloop provides habit tracking, personal reflection, and peer support. It does not diagnose or treat addiction, provide medical care, or guarantee recovery or sobriety by a particular date. Milestones reflect dates and activity you enter. Do not use the app in place of qualified care. Stopping alcohol or some medications suddenly can be dangerous; consult a qualified healthcare professional about a safe plan. For an emergency, contact local emergency services. Posts and messages are not medical advice.
Your account
Use accurate account information, protect your credentials, and do not impersonate another person. You are responsible for the content you submit. You can sign out or request deletion in the app’s account settings. We may require sign-in confirmation to protect your account. Contact support@getdeloop.com if you cannot access the deletion flow.
Community conduct
Follow our community guidelines. Do not post harassment, hate, threats, sexual exploitation, explicit sexual material, encouragement of self-harm, illegal sales, scams, personal information about others without consent, or content that infringes rights. Honest, non-graphic discussion of recovery and asking for help are welcome. Use Report and Block when needed. Our support team reviews reports and may remove content or suspend social access. You can appeal a moderation decision through support.
Your content
You retain your rights to your content. You give us permission to store, process, and display it as needed to operate the features you choose, including displaying posts to the community and messages to their recipients. Do not submit content you do not have the right to share. Other people may have seen or copied content before it was removed.
Subscriptions and store billing
The purchase screen and store confirmation show the price, billing period, and any eligible trial before you subscribe. Subscriptions renew automatically unless canceled through your store settings before renewal, according to the store’s rules. A trial, when offered, converts to the displayed paid plan unless canceled. Manage or cancel Apple subscriptions in Settings → your name → Subscriptions; manage Google subscriptions through Google Play. Uninstalling the app or deleting an account does not cancel a subscription. Restore Purchases is available in the app. Refund requests are handled under the applicable store policies and your statutory rights; contact Apple or Google for purchases processed by their stores.
Availability and responsibility
We may update features or suspend access to address abuse or security issues. We aim to provide a reliable service but cannot promise uninterrupted availability or a particular personal outcome. Nothing in these terms excludes consumer rights or liability that cannot legally be excluded. To the extent permitted by law, we are not responsible for losses caused by misuse of the service or content posted by other users.
Contact and changes
Contact support@getdeloop.com with account, billing, privacy, or moderation questions. We may update these terms and will provide notice when required. Our privacy policy explains how personal information is handled.